There is something rare about language that is very real to me. Unlearning unhelpful bondage of words would make me feel like I am a person being referred too (in this context) bound by mutuality. I don’t like the term “casenotes” – I feel like I am attached in some meaningless way to something that is potentially nothing. How can I change to make the way people think about working with me matters right down to the point of how a record of their experience describes it? As a worker in a service, this may be an “incidental” in the microcosm of everyday service delivery ~ however; they (these polarized moments) are – actually moments of potential hope: hope I draw hope for myself; if I cannot extract hope from myself how can I expect to reciprocate it?